Clients & teams
Manage teammate invitations
Send, resend, accept, decline, and clean up team invitations.
Send the invitation
An administrator enters the teammate’s name and email, chooses a role, and sends the invitation. Verify the email and intended role before sending.
Track pending invitations
- Clinician and staff accounts are unlimited under insurance-first pricing.
- The invitation expires after 72 hours.
- Use Send reminder or resend only after confirming the recipient still needs access.
- Remove an unused pending invitation when the recipient will not be joining.
Accepting an invitation
The invited provider signs in or creates the provider account and reviews the team invitation. Accept joins the team in the offered role; decline leaves the account outside that team.
Keep in mind
A provider with assigned clients must resolve those assignments before joining, leaving, or being removed where the product blocks the change.